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Shipping Policy

HomeShipping Policy

Effective Date: 9-03-2026

At Cutey Toy, we are committed to delivering your children’s toys safely and quickly, no matter where you are in the world. Please read the following information carefully to understand our shipping process.

1. Shipping Destinations

1.1 Cutey Toy ships worldwide, including the USA, UK, Canada, UAE, and other international destinations.
1.2 Shipping availability may vary depending on the product or destination. Customers are responsible for confirming that delivery is available in their location.

2. Processing Time

2.1 Orders are typically processed within 1–3 business days after payment is confirmed.
2.2 During high-demand periods (e.g., holidays), processing times may take longer.
2.3 Customers will receive a confirmation email once the order is processed and ready for shipment.

3. Shipping Methods and Delivery Times

3.1 Cutey Toy partners with reliable shipping carriers for domestic and international deliveries.
3.2 Estimated delivery times (excluding processing) are:

  • USA & Canada: 7–15 business days
  • UK & Europe: 7–14 business days
  • Middle East (including UAE): 3–7 business days
  • Other international destinations: 10–20 business days

3.3 Delivery times may vary due to customs clearance, local postal services, or unexpected delays.

4. Shipping Costs

4.1 Shipping fees are calculated at checkout based on destination, weight, and shipping method.
4.2 Occasionally, shipping promotions (e.g., free shipping) may apply, which will be indicated on the website.
4.3 International customers are responsible for any additional import duties, taxes, or customs fees imposed by their country.

5. Order Tracking

5.1 Once your order is shipped, you will receive a tracking number via email.
5.2 Tracking allows you to monitor your package until it reaches your delivery address.
5.3 If you encounter any issues with tracking or delivery, contact Cutey Toy support at support@cuteytoy.com.

6. Address Accuracy

6.1 Customers are responsible for providing accurate shipping information.
6.2 Cutey Toy is not responsible for delays or failed delivery due to incorrect or incomplete addresses.

7. Lost or Damaged Items

7.1 Cutey Toy ensures all packages are securely packed before shipping.
7.2 In the rare event of a lost or damaged shipment, please contact our support team within 7 days of delivery.
7.3 Cutey Toy will work with the shipping carrier to replace or refund the product as per our Refund & Return Policy.

8. Multiple Orders

8.1 If you place multiple orders, each order will be shipped separately unless stated otherwise.
8.2 Shipping charges are calculated per order.

9. Contact Us

For any questions about shipping, delivery times, or tracking: